Technique Microsystems Ltd.

When installing Symantec Endpoint Protection Manager on a server already running PHP you may get the following error when you try to log in: Unable to communicate with the reporting component. This can be caused by conflicting settings in your PHP.INI file. If your existing PHP installation uses a different version than the one supplied by SEP11 then you can remedy this by specifying a version specific PHP.INI in the registry.

1.) Get the first three digits (x.y.z) of the version for php-cgi.exe found in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\PHP.
2.) Create a new registry key named HKLM\Software\PHP\x.y.z\.
3.) Create a new String Value named IniFilePath and set the value to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\PHP\Php.ini.
4.) Restart IIS

Keep in mind that this will only work if the first three digits of the PHP versions differ. For more troubleshooting ideas see the following articles:

Specifying the php.ini file used by SEP11
Unable to Communicate with the Reporting Component in SEP11