Technique Microsystems Ltd.

Technique Microsystems is looking for an intermediate computer technician. If you're addicted to technology, enjoy solving problems in a casual environment and consider being called a geek a compliment, then you might be the person we are looking for.

Department
Customer Support

Overall responsibility
Provide customers with computer and network support and assist senior technicians with complex cases.

Key areas of responsibility

• Provide customers with first level email and phone support for popular applications, operating systems and hardware.
• Initiate support cases and work with vendors on behalf of customers.
• Gather information and research specific issues to assist other technicians.
• Troubleshoot and repair computer hardware.
• Prepare new systems including hardware, operating systems and applications.
• Perform routine IT maintenance tasks for customers remotely or on site including inventory of hardware and software, application installation, patches and updates, etc.
• Keep detailed logs of service activities.
• Update knowledge base and customer records with current information.

Reports to
Supervisor

Consults with

• All levels of management
• Other technicians
• Customer contacts
• Software and hardware vendors

Term of employment
Full time

Qualifications

• Strong sense of customer service
• Good command of the English language
• Able to clearly communicate technical information
• Good problem solving skills
• Good organizational skills
• Able to work independently or with a team
• Industry certifications are an asset, but experience is preferred

If you think you have what it takes to be a key member on our support team, please email your resume to careers@techniquemicro.com.